Descriptor: We build trust by being honest, open and consistent.
Behaviour: Customer First
- You maintain transparent communication with peers and management.
- You actively foster respectful, productive and supportive working relationships within the Company and with our clients.
- You listen to clients and the team and are responsive to requests and queries.
- You promote the exchange of information about successes and lessons and encourage the team to do the same.
- You can tolerate a pressured environment, giving and receiving constructive feedback.
Descriptor: We deliver substantial improvements in performance by solving problems.
Behaviour: Outcome Focused
- You are committed to excellence in everything you do.
- You show initiative and anticipate issues to overcome obstacles and offer appropriate solutions.
- You are results-focused with impeccable attention to detail.
- You proactively pitch-in, assisting peers and the Company to deliver results.
- You can see the ‘bigger picture’ and contribute to longer term objectives.
Descriptor: We are subject matter experts committed to exceptional understanding of digital solutions.
Behaviour: Be Exceptional
- You are hungry in your pursuit of technical knowledge and personal self-improvement.
- You demonstrate enthusiasm and pride in ensuring that all your outputs meet or exceed best practice.
- The knowledge you possess and the quality of your outputs inspire confidence in all key stakeholders (internal and external).
- You are clear on your objectives and manage your own workload in a timely and professional manner.
- You seek guidance, support and approval from management, always ensuring legal compliance and that brand and customer standards are never compromised.
Descriptor: We are curious and resourceful in finding the simplest solution.
Behaviour: Keep it Simple
- You are creative and entrepreneurial.
- You regularly demonstrate initiative and innovation in your thoughts and actions.
- You communicate simply, clearly and to a high professional standard.
- You are punctual, managing your own time whilst being respectful of other people’s time.
- You set realistic goals and expectations, working smarter to deliver results.
Descriptor: We help each other and always make decisions for the benefit of the team.
Behaviour: One Team
- You model behaviour that inspires others to follow.
- You proactively train and coach peers, taking pride in their growth.
- You make appropriate contributions to team discussions and contribute to a positive team spirit.
- You recognize and maximize opportunities for the Company, our clients and the team.
- You act with dignity, tolerance and respect for your peers, clients and in all Company dealings.